If you have forgotten your email password for the Roadrunner Email Account setting, you can get a new one. Depending on whether you have forgotten your password before, there are two processes behind it.
If you are running the password reset process for the first time, you will need to enter your cable modem ID or MAC address. The number it is on the modem. You will also be asked to select and answer the security verification question.
Reset a forgotten password
Reset a forgotten password Roadrunner
- Go to https://pt.rr.com. The Password Reset Tool opens.
- Click I do not know my email password.
- Enter your Email Address with Roadrunner Email Account Setting.
- Enter the two word displayed, separated by one space.
Reset
- If you can’t read the words, click to generate new words.
- If you would prefer to hear the words, click.
- Click Submit. You are prompted to enter your Cable Modem ID (MAC address).
- Locate the Cable Modem ID on your modem.
- For more information, see what is a MAC address, and how do I identify mine?
- In the text box, enter your cable MAC address, omitting the dashes.
- Click Submit.
- Select a Security Verification Question from the drop-down list.
- In the Answer text box, provide the answer to your Security Verification Question.
- This answer is case sensitive, so “blue” is not the same as “BLUE.” An exact match is required.
- This answer will be used to verify your identity in the future for password retrieval.
- Click Reset Password. Your new password is displayed as a random eight-digit number.
- Record the password.
- Click the Self Care Section link to log in to Subscriber Self Care. You can then change your new password.
Call @ +1-855-785-2511 Toll-free
Or, visit https://www.roadrunnersupport.com